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When this happens, we’d like to know so we can try to put things right.
We have a guide for members of the public who want to make a complaint about the SSSC.
Read our full complaints guidanceTo make a complaint about the SSSC please complete the complaint form.
Complete the complaint formIf you would prefer to contact us directly, please provide:
Please provide as much detail as possible to help us to investigate your complaint and send it to complaints@sssc.uk.com or Complaints, SSSC, 11 Riverside Drive, Dundee DD1 4NY.
If you want to raise a concern about a social service worker please complete the raising a concern about a worker form.
Complete the raising a concern formOur Fitness to Practise department will consider your complaint.
We define a complaint as an expression of dissatisfaction about the way we work, including the conduct of our staff.
Your complaint may involve more than one part of the organisation or be about someone working on our behalf.
We will investigate anonymous complaints if possible, however we may not be able to do a full investigation.
If you have concerns about a regulated care service in Scotland you can:
We want to resolve complaints as quickly and simply as possible.
Please raise your complaint with the SSSC staff member you have been dealing with. If you feel you can't complain to them, please complain to their manager. You can find out who this is by contacting us by email complaints@sssc.uk.com or telephone 0345 60 30 891.
Let us know what the problem is, how it happened and how you would like us to sort it out.
We will give you our decision within five working days. We’ll tell you if we need more time to investigate.
If we can't resolve your complaint at this stage, we will explain why and tell you what you can do next. We might suggest you take your complaint to stage two.
Stage two deals with two types of complaint, which are those that:
When using stage two we will:
If our investigation will take longer than 20 working days, we will tell you and agree revised time limits.
If you remain unhappy at the end of stage two, you can complain to the Scottish Public Services Ombudsman (SPSO).
We understand making a complaint can be difficult, so we can accept a complaint made on your behalf by a friend, family member, advocate or someone else, if you’ve given them permission.
If you need any help to make a complaint, including getting information in a different language or format please get in touch, so we can help. BSL users can contact us via contactSCOTLAND-BSL. Get more information on the contactSCOTLAND website.
We also produce reports on our complaints performance.
Read the reportsOur complaints handling procedure has in-depth information on how we report on and learn from complaints.
Read our complaints procedureIf you have concerns about a regulated care service in Scotland you can fill in the Care Inspectorate online complaint form.
Access the online complaint form
Find out more about registering with the SSSC including what qualifications you need and how much it costs.
Discover our free learning resources and how our work can support your learning and development.
Read more about our fitness to practise process, registrant responsibilities and how to make a complaint about a worker.
